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The following terms and conditions apply to all
transactions with Frontline Networks Ltd (“the
company”). The placing of an order indicates your
acceptance of these terms and conditions as contained in
current legislation governing the relationship between
consumers and businesses.
A binding contract shall exist when the Company has
accepted the Order.
Credit and Debit Cards will be charged only when an
order is accepted. Goods will be despatched when paid
for by means of cleared funds.
The company has the right to accept or reject at its
absolute discretion any order to supply any goods or
services.
These terms and conditions do not affect your
statutory rights.
Description of Goods
The company warrants that the goods will at the time
of delivery correspond to the description given by the
company.
Whilst every effort is made to ensure the accuracy of
the information about the products on offer at the
website, the company cannot be held liable for any
errors. All images, descriptive matter, specifications
and advertising found on the company’s website are for
the purpose of giving an approximate description of the
goods. Full details are available from the original
manufacturer’s brochures & websites.
It is the responsibility of the customer to check the
compatibility and suitability of goods for any
particular purpose before ordering. Goods are not sold
on a trial basis.
Typographical Errors
In the event that a product is listed at an
incorrect price due to a typographical error or error in
pricing information from our suppliers, the company has
the right to refuse or cancel any orders based on the
incorrect price whether or not the order has been
confirmed.
Payment
The company's normal terms of business are for all
payments to be made on despatch of the goods. Orders
with a value in excess of £500.00 must be paid for by
cleared funds before goods will be released - either by
Cheque or BACS (Wire transfer of funds to our Bank).
The following are acceptable forms of payment:
Credit /Debit Cards
Credit and debit card payments are not taken at the
time of placing an order. At the time of Ordering, card
details are captured securely and only used by the
company at the time of processing the order.
Orders paid by card will only be accepted from UK
Credit/Debit cards for delivery to a UK address.
Customers must provide the exact, same address and
telephone number that the credit card issuer has on
file. Orders will only be processed on successful
authorization of the card payment.
The following cards are accepted:
- Visa and Mastercard credit cards
- Visa Delta,
Connect, Solo and Switch debit cards
The contract will be deemed
as active once payment has been received by the company.
Cheques
If payment is made by cheque, clearance of the
cheque will delay the despatch of goods by up to 7
working days. The contract will be deemed as active once
payment has been received by the company.
- Personal and business cheques (please allow 7 working days clearance)
- Building Society cheques, bankers draft (require no clearance)
BACS
BACS is a Bank to Bank transfer of funds and is a
safe, quick method to make payment. There is
usually a charge for this service.
Payment by cash or postal order (sent by special
delivery through the Post office). Goods will be
generally be despatched on same day as receipt.
Despatch
Customers
will be given an estimated date of
despatch when placing
orders. If these dates are exceeded the company will
endeavour to keep customers
informed of the delay and expected delivery date.
Customers may cancel their order at any time prior to
despatch by contacting the
Customer Services Department in writing. This should be
sent to Customer Services, quoting the Frontline Order
Number. If payment has been made by
cheque a refund will be
issued within 14 days of written receipt of the
cancellation order.
Back
Orders
If an ordered item is not in stock, the company will
back order the product. The company will inform the
customer by emailed and give the customer the option to
cancel the order.
Availability of Goods
All products are subject to availability and may be
withdrawn at any time. The company will
endeavour to keep the
customer informed about lead times for products. The
company will contact the customer if a product is out of
stock
Delivery
Whilst every reasonable effort shall be made to keep
any delivery date, time of delivery shall not be of the
essence and the company shall not be liable for any
losses, costs, damages or expenses incurred by the
Customer or any other person or company arising directly
or indirectly out of any failure to meet any estimated
delivery date.
Unless otherwise agreed the company may fulfill the
order in installments. If delivery is made in
installments on the request of the customer, the company
shall be entitled to charge further agreed carriage
charges as applicable. Failure by the Customer to pay
for any installment or delivery when due shall entitle
the company to withhold further deliveries and the
Customer shall be liable for any costs incurred by the
Supplier relating to such Goods which the Supplier is
then entitled to withhold.
Delivery of the Goods shall be made to the Customer's
address and the Customer shall make all arrangements
necessary to take delivery of the Goods whenever they
are tendered for delivery.
Goods Damaged in Transit
The customer shall report any damage or shortage to
the company in writing within 7 days of delivery. If on
delivery, the goods are found to be damaged, and this is
reported promptly, and it is proved to the company's
satisfaction that such damage occurred whilst the goods
were in transit, the company will refund, repair or
replace such equipment free of charge to the customer.
Shortages
It is the Customer’s responsibility to sign for the
correct number of packages that are delivered. The
Customer is required to check that the number of
packages delivered is equal to the number of packages on
the delivery driver’s manifest/consignment note. Any
shortages must be noted on the driver’s manifest. It is
the Customer’s responsibility to thereafter notify the
company of the shortage within 48 hours of delivery,
quoting the Frontline Order Number.
Incorrect Goods
If on delivery, the goods are found to be not as
ordered, the customer must not open the Manufacturer’s
packaging, or use the item. The Customer is required to
notify the Company within 48 hours of delivery, quoting
the Frontline Order Number.
Non-Deliveries
The Company will accept no liability for goods lost in
transit unless the customer notifies the Company within
5 days of the expected delivery date. This will be the
date advised on the Customer’s automated
despatch note which is
emailed to the Customer once the items have left our
warehouse.
The company shall accept no liability for shortages,
non-deliveries, incorrect goods or goods damaged in
transit outside the period specified.
Product Guarantees
All products supplied are covered by the terms and
conditions of the Original Manufacturer’s Guarantee for
a period of 12 months or longer if relevant. This does
not affect the Customer’s statutory rights.
To return a
faulty item, the customer must first contact the
Company’s Technical Support Department and obtain a
product Returns Merchandise
Authorisation Number (RMA).
The Customer must use any repair service or on-site
arrangement provided by the Manufacturer. On-site
Warranty arrangements
offered by the Manufacturer
apply to mainland UK only.
Product Misuse
Should any equipment malfunction as a result of
abnormal environmental factors (including without
prejudice to the generality of the foregoing mains power
transients or dropouts, electromagnetic interference,
extremes of humidity, vibration, electro-static damage,
temperature or pressure or chemical corrosion then all
costs incurred by the company in repairing such
equipment and investigating the causes of the
malfunction shall be payable to the company.
Cancellation of Orders
Orders cancelled after despatch will be credited
after the items are returned to the Company and
checked. In all instances, goods must be returned as
new, with no blemish, defect or parts missing, neither
must the outer manufacturer packaging show any damage or
be defaced in anyway. Should the items/packaging show
any damage or be incomplete or defaced in any manner a
25% fee will be levied, and deducted from the payment or
issued Credit/Debit card. If the items are accepted,
opened and used the Distance Selling Regulations will
apply.
Items no longer required (Not applicable for Faulty
Goods)
The customer may return an order within 7 day of
receiving the goods for a full refund, if the customer
is not fully satisfied with the purchase. The Customer
will be responsible for the safe return of the goods.
Goods must be returned in the original packaging,
unopened and unused, and in an “as new” or in the same
condition that they were received in. There should be no
damage and the product(s) must be returned with all
accessory parts, cables, software and manuals, with all
the packaging and the manufacturer packaging must not be
defaced in any way.
Unless the company arranges the collection from the
customer, the customer shall be responsible for insuring
the returned product against loss or damage.
Permission to return products will be granted by the
Company on the issuing of a Return Merchandise
Authorization Number (RMA). This number is to be clearly
identified on the outside of the returned item(s) and is
to be referenced to in all communications.
The RMA must be clearly marked on the outer packaging
only and not on the manufacturer packaging. Items
returned without an RMA number will be rejected and
returned back to the Customer.
The Company will not accept any return of goods without
a valid Returns Merchandise Authorization Number (RMA).
Product returned without permission may be refused.
The company will not accept the return of opened
software packages or consumable items (e.g. ink
cartridges, paper). The customer will have to contact
the manufacturer directly in these instances.
The company will not refund any carriage charges
relating to the order. The company will not refund any
carriage charges, including the Carriage Charge to send
out the order, or the cost of returning the items to us.
The company reserves the right to reject item(s) that do
not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice
value may be levied on item(s) returned after 7 days of
the goods being delivered.
Failure to comply with this procedure will result in
delays and possible rejection of claims
Faulty Goods
If the product appears to be, or is faulty, or
incompatible with your computer system the company may
refer you to the manufacturer, due to their extensive
knowledge of the product. If the manufacturer agrees
that the product is faulty, the manufacturer will be
able to authorize a replacement/repair of the product
direct to you. This does not affect your statutory
rights.
A restocking fee of up to 25% is charged on returns,
which prove to be non-defective. It is therefore
imperative that the customer contacts the manufacturer
first. The restocking fee is non-negotiable.
If any software discs are found to be faulty the
customer will be required to contact the manufacturer
directly.
Dead on Arrival (DOA)
If the product fails within the manufacturer’s DOA
period, a replacement product will be offered to the
customer.
Goods returned within the manufacturer’s DOA period,
will be refunded in full including the original carriage
charge. If the goods are found not to be faulty or they
have been damaged by miss-use, they will be returned to
you and no refund will be issued.
Refunds
All refunds will be issued to the same payment
method as on the original order. The company will send
an email notification to the customer. When a refund is
processed, the company will send the customer email
notification.
A refund will usually reach your credit card account
within 4 working days after it being processed, please
allow up to 10 working days for it to be credited. We do
however reserve the right to refund you within 30 days
of the return.
The relevant manufacturer will process all offers of
“Money Back” guarantees and you should contact them
directly to arrange return and refund.
Liability
Under no circumstances shall the company be
responsible for any indirect, incidental or
consequential damages.
Force Majeure
The Company will not be under any liability
whatsoever in the event that the Company is prevented
or delayed from supplying or making delivery of any
Goods by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any
provision of these Terms and Conditions shall not be
deemed to be a waiver of our rights or remedies in
respect of any present or future default of the Customer
in performance or compliance with any of these Terms and
Conditions.
Severability
In the event that any or any part of these Terms and
Conditions shall be determined invalid, unlawful or
unenforceable to any extent such term, condition or
provision shall be severed from the remaining Terms and
Conditions, which shall continue to be valid and
enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in
accordance with English Law.
Distance Selling regulations
Distance Selling regulations allow for a cooling off
period of 7 days from receipt of goods covered under the
legislation. Customers may return specified goods
without reason within this period for a refund. However
this does not include the following:-
-
goods made to the customer’s specifications
-
goods intended for everyday consumption
-
unsealed computer software
Goods
returned have to be complete and in a resalable
condition including original packaging. The cost of
returning and appropriately insuring the goods until
satisfactory receipt at the company will be borne by the
customer.
To cancel the contract under the terms of the Direct
Selling legislation with the company the Customer
Services Manager must be contacted in writing at the
above address within 7 days of receipt of the goods. The
customer will be required to return the goods to the
company before a refund can be processed. The Customer
Services department will then contact the customer with
a RETURN TO MANUFACTURER number within 5 working days.
This number must be quoted on all returned goods so that
the goods can be properly identified . The company
cannot be held responsible for goods returned without
proper identification.
Privacy Policy
We are committed to protecting your privacy. We will
only use the information that we collect about you
lawfully (in accordance with the Data Protection Act
1998).
1)
The information we collect from you at
the time of placing the order is used only for
processing the order.
2)
We will not email you in the future
unless you have give your consent at the time of
ordering.
3)
At any time in the future, you may
de-register yourself from receiving emails.
The
type of information we will collect about you includes:
-
your name
-
address
-
phone number
-
email address
-
credit/debit card details
-
your experience on the website
You
can check the information that we hold about you by
emailing us. If you find any inaccuracies we will amend
your details promptly.
The personal information which we hold will be held
securely in accordance with our internal security policy
and the law.
If we intend to transfer your information outside the
EEA (European Economic Area) we will always obtain your
consent first.
If you have any questions/comments about privacy, you
should email us.
Data collected by this site is used to:
a. Take and fulfill customer orders
b.
Administer and enhance the site and service
c.
Issue a unique identifier (e.g. customer login)
d.
Monitor customer account status beyond that required for
individual purchases
e.
Only disclose information to third-parties for goods
delivery purposes
Trademarks
All Product names, Trademarks and Registered
Trademarks are the property of their respective holders.
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